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However, some Windows applications do not support long path lengths – some applications open these files while others do not. We have seen files with paths longer than 256 characters upload/download without any issues. Yes, this is a new feature addition in Sync 4. Which file types are ignored and which are blocked by Box Sync?ĭoes Sync 4.x support path lengths longer than 256 characters? Do not use migration utilities for Box Sync folders. Do not delete the files from your original machine until you have uninstalled Box Sync. Cant log into box sync for mac install#Box Sync will download the content from your Box account once you install Box Sync on the new machine. Do not manually migrate content in your Box Sync folder from the first machine to the second. Then, you'll install Box Sync on the new machine. If you will be moving your work from one machine to another, you'll first need to uninstall Box Sync from your original machine. ![]() What do I do if I'm moving from one machine to another? The new Box Sync folder will be created (in the original location) and then populated with any content from Box.com marked as Synced. Instead, you should rename (or probably delete) the Box Sync folder prior to reinstalling the Box Sync client. The client will throw an error saying that the Box Sync folder already exists. If you uninstall the client and then reinstall it, it won’t just pick up your existing Box Sync folder and continue from where you left off. Uninstalling or logging out of Sync simply breaks the sync connection between your machine and the cloud. This will neither delete content in the cloud nor delete content on your local machine. When I uninstall Sync, will my content in Box be deleted? If User Account Control is disabled and you are not a local admin the EXE installer fails and consequently blocks the installation process. Sync can only be installed by a local admin. You generally see this error message when you install Box Sync 4.x with a limited user account that has User Account Control disabled. What does the "Setup Failed: One or more issues caused the setup to fail." mean? The Preferences window can be opened by right-clicking the Box Sync icon in your System Tray or Menu Bar and selecting Preferences. Your specific version of Box Sync can be found on the Settings or Help tab from within the Box Sync Preferences. This means you continue to receive new features and bug fixes as we release them. Sync 4.x is automatically updated in the background - at this stage, usually up to twice a week. Once I have installed Sync 4.x, how can I make sure that I am running the latest version? To avoid this issue, install Sync using the MSI installer from the admin account.A folder will be created in the correct location. Exit Sync and start it again from the logged in user's account.Why is the Box Sync folder created in the admin account rather than in the currently logged in user account? ![]() Installation, Uninstallation, and Upgrading
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